On our On Line Shop you will be able to pay by PAYPAL When activating this option you can also pay by CREDIT CARD. For those people who do not like paying on line you can always telephone the shop and our staff will assist you.
The site is protected by SSL Certificate so your payment, is secure. When making a purchase you will see that the http/ designation appears in your browser and changes to GREEN in the shopping cart mode. This signifies that the SSL is working.
We may collect contact information about visitors to this website.·This information may be used to:
- Send you news, information about our activities and general promotional material which we believe may be useful to you;
- Respond to queries or requests, or process orders or applications submitted by you;
- Monitor who is accessing this website or using the services offered on this website;
- Profile the type of people accessing this website.
If you do not wish to have your personal information used in this manner or for any other specific purpose, please email·<a href=”mailto:firstname.lastname@example.org”>email@example.com</a> to advise us of this.
We may utilise “cookies” which enable us to monitor traffic patterns and to serve you more efficiently if you revisit this website. A cookie does not identify you personally, but rather it identifies your computer. The type of information collected by way of a cookie includes your IP address, the date and time this website was accessed and what parts of this website were viewed and delivered. Your can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.
We will not sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to your use of this website.
If you request us not to use personal information in a particular manner or at all, we will adopt all reasonable measures to observe your request but we may still disclose that information if:
We subsequently notify you of the intended use or disclosure and you do not object to that use of disclosure;
We reserve the right to review and amend these terms and conditions and our disclaimer from time to time. Amendments will be effective immediately and LLUMA has no obligation to notify you of such amendments. We recommend that you check this page for amendments each time you revisit this website. Your use of this website will represent an agreement by you to be bound by the terms and conditions as amended.
You must ensure that your access to this website is not illegal or prohibited by laws which apply to you. You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your computer system. LLUMA does not accept responsibility or liability for any interference or damage to your computer system which arises in connection with your use of this website or any linked website.
All information provided by this website is intended to be general in nature and you should not rely on it in connection with the making of any decision. While we have no reason to believe that any information contained on this website is inaccurate, incomplete or misleading, we do not warrant the accuracy, adequacy or completeness of such information. LLUMA does not accept any responsibility or liability for any loss or damage suffered as a result of reliance by you upon the accuracy, completeness or currency of information contained on this website.
You are authorised to print a copy of any information contained on this website for your personal use, unless such printing is expressly prohibited.
If you wish to provide a hypertext or other link to this website, you must contact LLUMA for our permission. We may or may not consent to you linking another website to this website, and the decision is entirely ours.
Intellectual Property Rights
Copyright of all text, graphics, images, logos and designs used in this website is owned or licensed by LLUMA. You may access and print material from this website provided it is used for your personal use and reference, and not for any commercial purpose. Any reproduction of information on this website must include an acknowledgement of LLUMA intellectual property rights in the relevant context.
This website contains links to external websites.
LLUMA will not be responsible or liable for the content (including any liability arising out of any claim that the content of the linked website infringes the intellectual property rights of any third party) or privacy practices associated with any linked websites.
Any link to a website is provided to help you find sites containing information, products or services which may be of interest to you. No link to a website shall be construed as an endorsement or warranty, approval or recommendation by LLUMA of the owners or operators of those linked websites, or of any information, graphics, materials, products or services referred to or contained or available on or from those linked websites.
Policy for online purchase of goods and/or services
You cannot purchase goods and/or services through this website unless you are capable of making legally binding contracts. In confirming your acceptance of the website terms and conditions, you also confirm that once your offer to purchase the goods and/or services is accepted by us, your order will constitute a binding contract between yourself and LLUMA.
Ordering procedure for goods and/or services
You may offer to purchase goods described on this website for the price specified on this website by completing the online order form. Your order must contain your name, email address, payment details and any other information requested.
Once your order has been processed you will receive an automated response confirming your details and the goods ordered. This email will be your Goods and Services Tax invoice.
The dispatch of the goods from LLUMA will constitute our acceptance of your offer to purchase those particular goods.
We provide no warranty as to the availability of goods advertised through this website.
Any information on this website is up to date at the time it is posted on the website, but is subject to variation at any time without notice.
Payment for goods and/or services
We will only accept <a href=”http://www.lluma.co.nz/component/content/article/35.html”>Paypal</a> or Direct Bank Credit for payment of orders placed through this website.
Prices are inclusive of goods and services tax, duties and other charges imposed or levied in New Zealand in connection with the supply of goods. Prices are exclusive of any taxes, duties or other charges imposed or levied overseas in connection with the supply of goods outside of New Zealand. Prices are also exclusive of postage and packaging charges.
Ownership and title in the goods does not pass to you until we have received payment in full.
We reserve our right to increase or decrease our prices without prior notice at any time.
Delivery of goods
If your postal address is in New Zealand, we will use our best endeavours to have the ordered goods dispatched and delivered to you within 5 working days of your order being placed with us.
LLUMA will not be liable for any delay in delivery of the ordered goods.
Risk of loss or damage to the goods passes to you upon dispatch of the goods to your postal address.
If however, the goods are damaged or faulty when they are delivered to your postal address, please advise us, and return the damaged or faulty goods to LLUMA within 5 days of those goods being delivered. LLUMA will consider whether to replace the goods or provide a refund to you.
If the goods fail to arrive at your postal address within a reasonable time following your order being placed, please notify us. We may replace the goods free of charge.
LLUMA will comply with its obligations pursuant to the Consumer Guarantees Act 1993.
Return of goods
If you change your mind regarding the purchase of goods after you have placed your order with us, please contact us to advise that you no longer require the goods.
We will consider whether to substitute those goods ordered for other goods of the same or lesser value or to provide a refund to you. The decision shall be entirely ours, and we are not obliged to accept ‘change of mind’ returns.
If we decide to substitute the goods or provide a refund to you, we will notify you, and will require the goods to be returned to us in the same condition as when the goods were dispatched and within 5 days of those goods being delivered to your postal address.
Any postage and packaging charges on returned goods are non-refundable.
Where goods are supplied as Acrobat PDF files, these cannot be on-sold or traded by you.
Security of information
Termination of access
We may terminate access to this website at any time without notice. Our disclaimer will nevertheless survive such termination.
LLUMA does not warrant that you will have continued access to this website, and will not be responsible or liable for any loss, claims, costs, expenses, or damage, directly or indirectly incurred or resulting from or related to your inability to use or access this website.
LLUMA does not accept any responsibility or liability for any direct, indirect, incidental, consequential, special, exemplary or punitive damage, or for any loss of profit, income or any intangible losses, or any claims, costs, expenses, or damage, whether in contract, tort (including negligence), equity or otherwise, arising directly or indirectly from, or connected with, your use of this website or any linked website, or your reliance on information contained in or accessed through this website, or the online purchase of goods, including the failure of any order to be processed or any goods to be delivered.
To the extent permitted by law, any condition or warranty, whether express or otherwise implied into these terms and conditions, including fitness for purpose is hereby excluded. However, nothing in these terms and conditions is intended to have the effect of contracting out of the provisions of the New Zealand Consumer Guarantees Act 1993 except to the extent permitted by that Act, and these terms and conditions are to be modified to the extent necessary to give effect to that intention.
If you are using this website or purchasing goods for business purposes, you agree that the New Zealand Consumers Guarantees Act 1993 does not apply.
This website and content has been developed in accordance with the laws of New Zealand. These terms and conditions, and any matters or disputes connected with this website or the online purchase of goods shall be governed by the law of New Zealand and the New Zealand courts shall have exclusive jurisdiction to hear and determine all claims in connection with this website and its use.
If you have a complaint about the content of this website, please contact <a href=”mailto:LLuma@LLuma.co.nz.”>info@LLuma.co.nz.<
Acceptance of terms and conditions
You acknowledge that you have read, understood and accept the above terms and conditions and our disclaimer.
Is this a secure site ? The answer is Yes, it is.
SSL (Secure Socket Layer) what is it?
SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.
To be able to create an SSL connection a web server requires an SSL Certificate. When we chose to activate SSL on our web server we had to answer a number of questions about the identity of our website and our company. Our web server then creates two cryptographic keys – a Private Key and a Public Key.
When a browser connects to a secure site it will retrieve the site’s SSL Certificate and check that it has not expired, it has been issued by a Certification Authority the browser trusts, and that it is being used by the website for which it has been issued. If it fails on any one of these checks the browser will display a warning to the end user letting them know that the site is not secured by SSL.
GETTING THE BEST OUT OF YOUR CANDLES
Before you light your Lluma candle please ensure that you read this!
For ideal burning, it is so important to·always keep the wick trimmed to 5mm! You can trim the wick before lighting or whilst it is alight. This ensures the wick does not curl and cause the candle to burn unevenly, preventing·wax build up on·one side. Remember to remove any wick debris from the candle.
When you first light your candle you should burn it for one hour for every 2.5 cms of diameter. In other words, allow the melted pool of wax to spread to the very edge of the candle the first time it is lit. This·allows the wax to pool to the outside rim and then each time you subsequently light your candle it will “remember” to burn out to the rim, instead of tunnelling down the middle.
Avoid draughts – This can cause uneven burning.
Avoid direct sunlight – In some cases this can cause fading to certain candles.
Remove labels and decor from candles before burning.
While our Lluma candles do not drip if taken care of properly, it is wise to always burn your candle on safe holders or plates. The colouring, wax or·heat could damage furniture and surfaces.
Fragranced candles sometimes have a tendency to smoke more than others so keeping the wick at 5mm is more important.
Never leave candles unattended.
Always keep candles out of reach of children and pets.
Never burn a candle completely. Dispose of it when it gets to 2.5 cms from the base.The most important thing to remember is to keep the wick trimmed to 5mm!
Burn times quoted on this site are approximate and will depend on conditions. Remember your candle will burn faster and unevenly in a draught!
How not to burn your candles !